Player Experience Specialist

Our purpose is to demonstrate the importance of taking care of your community, and consistently raise the bar on what people expect out of Player Experiences within the tech industry. We want to build strong, growing communities around the games we support, and provide a connection and amazing ‘experience’ for all players who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play.Player Experience Specialists are interacting with the Community on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all. Do you like problem solving? Are you self-motivated and self-directed? Do you enjoy interacting with people through various communication channels? Are you positive to change, and fast to adapt to changing products or requirements? If so, this may be the role for you! The role is open in Vancouver or Kelowna

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The Opportunity:

Our purpose is to demonstrate the importance of taking care of your community, and consistently raise the bar on what people expect out of Player Experiences within the tech industry. We want to build strong, growing communities around the games we support, and provide a connection and amazing ‘experience’ for all players who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play.Player Experience Specialists are interacting with the Community on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all. 

Do you like problem solving? Are you self-motivated and self-directed? Do you enjoy interacting with people through various communication channels? Are you positive to change, and fast to adapt to changing products or requirements? If so, this may be the role for you!

A Player Experience Specialist’s impact:

  • Supports our respective player audiences through a variety of communications channels
  • Understands each product’s respective ‘voice’, communication strategy, and expectations
  • Builds trust and report through Community Management
  • Supports audiences and inquiries through HelpShift ticketing system
  • Populates and updating FAQ content as needed 
  • Collects/tracks feedback and troubleshooting issues with the QA Department
  • Contributes to product brainstorms, representing our player’s feedback

Your Track Record Includes:

  • Minimum 2+ years in customer service industry – preferably in tech/gaming industry
  • Great understanding of social media platforms and how to use them
  • Experience with online Community Management and engagement
  • Strong written and verbal communications skills, well versed in using computers
  • Strong knowledge of mobile devices and games – able to troubleshoot issues
  • Strong knowledge of computers – able to troubleshoot issues
  • Self-motivated and self-directed
  • Able to multitask and manage multiple game expectations
  • Great understanding of pop-culture, current events, gaming culture
  • The ability to collaborate with team members to accomplish goals and objectives.
  • A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards

The position is open in Vancouver or Kelowna