Player Experience Specialist

Do you like problem solving? Are your self-motivated and self-directed? Do you enjoy interacting with people through various communication channels? Are you positive to change, and fast to adapt to changing products or requirements? If so, this may be the role for you!

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What is Screenzilla Player Experience all about?

Our purpose is to demonstrate the importance of taking care of your community, and consistently raise the bar on what people expect out of Player Experiences within the tech industry. We want to build strong, growing communities around the games we support, and provide a connection and ‘experience’ for people who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play.

Through social media, community, and support channels we aim to provide the best player experience possible!

Player Experience Specialists are interacting with the Community on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all.

Do you like problem solving? Are your self-motivated and self-directed? Do you enjoy interacting with people through various communication channels? Are you positive to change, and fast to adapt to changing products or requirements? If so, this may be the role for you!

The Key Responsibilities For This Role Are The Following

  • Supporting audiences through ZenDesk ticketing system: (Writing emails, responding to social media posts and Mobile Game Reviews), as well as populating content and replying to question within various game forums
  • Understanding each product’s respective ‘voice’, communication strategy, and expectations
  • Collect/track feedback and troubleshoot issues with QA department

Secondary Responsibilities Include

  • Building trust and report through Community Management
  • Contribute to product brainstorms, represent player’s feedback
    • Desired Key Competencies And Prior Experience

      • High School Diploma
      • Minimum 2+ years in customer service industry – preferably in tech/gaming industry
      • Great understanding of social media platforms and how to use them (Facebook, Twitter, Instagram, etc.)
      • Experience with online Community Management and engagement
      • Strong written and verbal communications skills, well versed in using computers
      • Strong knowledge of mobile devices and games – able to troubleshoot issues
      • Strong knowledge of computers – able to troubleshoot issues
      • Self-motivated and self-directed
      • Able to multitask and manage multiple game expectations
      • Open and excited to learn new tasks
      • Great understanding of pop-culture, current events, gaming culture
      • The ability to collaborate with team members to accomplish goals and objective.
      • A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards
        • Compensation Terms

          This is a Contract Position located in Kelowna, British Columbia, however, working from home is definitely an option, with flexible hours and a potential for full time employment later down the road.

          Availability: Immediately